Mind The Gap

Mobile phone networks are growing all the time, with more masts than ever, but have you noticed how calls sometimes go straight to your voicemail even if your phone is on – or that text
messages come in late on occasion? Missing phone calls due to gaps in the network is one thing, but what about losing your best customers confidence?

Running the data gap risk
It may sound shocking that a poor mobile signal could lead to damage to a company’s name or finances. But this is what can happen to companies opting for telematics systems that fail to address the risks of transport in areas with poor or no mobile reception. If your delivery vehicle travels to an area with little or no reception, the information can’t be sent until the vehicle moves back into a location with a full signal if at all. This creates the a huge problem if you are relying on valuable “out of range” alerts to reduce costly wastage and maintain credibility for your customer when requesting a critical audit trail for temperature controlled cargo.

Data when you need it
A telematics solution that provides constant recording via a data logger such as a Transcan recorder removes this risk because the vital data will always be there when needed. Utilising a
separate data-logger in a GPS system connected to NTC thermistors, measuring both air and product temperatures within the loadspace, puts your company way ahead of competitors using
systems relying on patchy data packets and point to point temperature data from a generic GPS temperature probe.

When you need to view the data, it should be complete, with no gaps in the historical temperature records. It is best practice to have a combination of temperature recorder, probes and tracker to prevent against information loss. Gaps in data present a significant risk to product integrity and ultimately, customer confidence.

Half a solution
High quality, consistent data is the essence of a good combined telematics and temperature monitoring option. Telematics systems that promise critical temperature data without an
independent temperature recorder only provide half a solution. On the surface, they may appear to offer a quick answer to an important problem. However, the lack of sensor range, application and verification also cuts down on how much control the user has. They are more dependent on that telematics provider to oversee the technology instead of being able to easily manage
it themselves.

As well as ensuring greater protection against the risk of data fail, an on-board data logging option will offer more flexibility too, with features such as the ability to provide physical printed proof of temperature when required.

Choose Cheap, Lose Sleep
Choosing a low cost telematics option that claims to include temperature sensing is not the complete solution. Companies need to ask:

Is temperature monitoring offered using a proven data logger or using a sensor connected to a GPS device?
Does it provide a detailed temperature report at Point of Delivery?
Does it guarantee detailed temperature data from day one for as long as I need it or does it have the potential to put my business at risk?

A quick fix, low-cost option may seem attractive at first, but look closer and a company could be creating some very serious problems for itself in the future, thanks to the risks of poor connectivity.

Prepare for the worst. Choose the best
When choosing a temperature monitoring solution, beware of cheap alternatives to using a temperature recorder. They could seriously compromise your historical temperature data
records and result in you being on the wrong side of best practice or at worst failing customer audits. In industries with exacting standards and which are open to risks on the road, it pays to prepare for the worst by choosing the best.

If you’d like to know more about how we help businesses to gain great results from their telematics technology, please get in touch.